Now that we have same day deliveries, the expectations of customers have changed. Today, customers are less inclined to wait for more than a day for their packages. If a company does not deliver on the same day or the very next day, chances are that customers will switch to someone else. This has caused companies to redesign their supply chain and become more agile. As technology enhances, courier companies face an era of change. Several companies have started employing sophisticated technology across different operations, which include courier deliveries, such as smart products with real-time visibility, using software that can monitor smart warehouses using 5G, and enhanced AI and blockchain solutions that are bringing Industry 4.0 to the forefront.
Let’s look at these evolutions in courier services in detail.
Driving AI and Block Chain
Supply chains in the courier business are changing through artificial intelligence. The data that is collected from each touchpoint, such as driver ratings and delivery feedback, is eventually translated into information that guides better decision-making. On top of that, using block chain technology also helps a company as it keeps a record of every interaction that a shipment has throughout the journey. This will eventually help companies stay on top of all the real rime delivery challenges that they might face.
Transportation Management Software
A transportation management software helps companies keep a track of the routes as well as organize, and monitor data on drivers, deliveries, and resources. For instance, today, using GPS technology, you can keep a track of packages in real time especially when these packages are sensitive in nature, such as a medical delivery might contain. Using data helps us track how products are being kept, how well equipment or vehicles are performing, measuring carbon emissions and so much more.
Companies, today, are moving their supply chain from a physical system to a more global and interconnected network of processes. This interconnected, more dynamic models of courier companies has allowed complete situational awareness as well as consistent customer experience.
Developed Operating Models
While technology can make several operations easier, it can also cause a lot of challenges. For instance, if the right operating model is not in place, it could cause issues such as uncoordinated processes, capability gaps, and technology mismatches. Which is why companies today are evaluating the technology used in each step and are finding solutions that can help automate processes. They are also employing the most up-to-date technology to make the return part of the supply chain management run as smoothly as possible.
As technology advances, every aspect of life is changing. It only makes sense to trust a courier company that not only has experience in the field but is also evolving with time. Empire Estate Couriers offers a range of innovative transportation and logistics technologies to support different business needs, right from warehousing to facility management and value-added services. Partner with us today to experience the best shipment facility.
Originally posted 2023-03-09 17:50:56.